Got Questions?

Here are our most frequently-asked questions. If you don't find an answer to your question feel free to send us an email enquiry and we'll do our best to get back to you as soon as possible.

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How Do I Get Started?

Just register and we'll be in touch to set up your account. It's free, easy and comes with no obligations.

You'll then have a custom web site that you and your supporters can use to send in items that will be credited to your account.

I've Registered — How Do I Send in Items?

Visit the address of your beneficiary's custom fundraising web site — you were sent the link to this in the registration confirmation email after you registered. It will be in the format something.ink2cash.co.uk

From this site, you or your supporters can arrange to recycle items and have them credited to your account.

How Much do Cartridges / Phones Raise?

Take a look at our full price guide.

Can I Raise Funds for A Charity?

If you are just looking for a charity to send your cartridges and phones for, try our sister site Cartridges4Charity, which raises funds for the Against Malaria Foundation with your items.

If you would like your items to raise funds for another group or charity, you can ask them to register an account on this site, and then register on their recycling fundraising web site as a supporter. Alternatively, you can register yourself, send in your items, get paid for them and pass on the proceeds yourself.

What's the Environmental Benefit of Recycling?

We actually try to ensure that your cartridges are reused instead of recycled. Reusing (that is, professionally cleaning and refilling) an empty cartridge saves up to 2.5kg of CO2 compared with manufacturing a new cartridge from scratch.

This helps to offset the carbon footprint of your printing, and ensures materials that would take hundreds of years to naturally degrade in landfill sites are put to better use.

Can You Take All Cartridges?

We need to ensure that the value of your cartridges is enough to cover the costs of collection, and processing.

This means, as with any other place you can send your cartridges, we will need some information from you about your cartridges before we can offer a free collection or give you a Freepost address to send them to.

You can check your cartridges quickly and easily using our price list.

But don't worry if we can't take your cartridges — we'll help you to find alternative recycling options.

What About 'Compatible' Cartridges?

Some compatible cartridges have recycling value, and can be sent to help raise funds.

Also, if you already qualify for a free collection based on the other empty cartridges you have, then we can take any compatible cartridges at the same time for free.

Where's Your Telephone Number?

To ensure we can offer you competitive prices, and ensure that we respond to all enquiries in the order that they were made, please get in touch by email instead.

Can You Send Me Some Boxes?

If possible, please use your own boxes to send your cartridges to us — that way you can reuse existing cardboard boxes instead of using new resources, which is much better for the environment and you don't have to wait for us to deliver boxes before your cartridges are collected.

If you have a large quantity of used toner cartridges, and you're likely to meet the criteria for a free collection, then we can send you boxes if you need them.

Can You Send Me Some Freepost Envelopes?

I'm afraid we no longer offer these due to cost and complication. Instead, for sending small ink cartridges, please find a strong envelope or Jiffy bag to send your cartridges in, and follow the instructions to print or handwrite the Freepost label from our web site. This way you'll be able to send straight away.

Even better: why not reuse a Jiffy bag that you've received from somewhere else (these are hard to recycle otherwise) and save even more resources!